The 15 million Time Warner Cable users from New York to Los Angeles are probably keenly aware of the low marks their provider gets when it comes to customer service. Charter, which agreed to buy the company Tuesday, doesn’t fare much better.
Time Warner Cable subscribers “are going to see a new parent that has its own fairly long history” with lackluster customer service, said David VanAmburg, managing director of the American Customer Satisfaction Index, or ACSI.
Time Warner Cable ranks at the bottom of the most recent survey of the ACSI, which measures customer satisfaction for 43 industries. Charter shares the next-to-last position with Comcast Corp., which dropped its plan to buy Time Warner Cable last month.