American’s CEO said Wednesday that he was disappointed by the announcement and that American wants to discuss the matter with the civil rights group.
The NAACP said that for several months it has watched a pattern of disturbing incidents reported by African-American passengers. Among them were separate cases in which an NAACP official and another civil rights activist were kicked off flights.
The group’s president, Derrick Johnson, said the “growing list of incidents suggesting racial bias reflects an unacceptable corporate culture and involves behavior that cannot be dismissed as normal or random.”
American Airlines issued a statement saying that it has a diverse group of employees and serves customers of all backgrounds.
In a memo to employees, CEO Doug Parker said American endorses the NAACP’s mission statement against racial discrimination.
“We do not and will not tolerate discrimination of any kind,” Parker wrote. “We have reached out to the NAACP and are eager to meet with them to listen to their issues and concerns.”
The NAACP highlighted four recent incidents in which African-American passengers said they were treated in a discriminatory way.
One involved the head of the North Carolina NAACP, the Rev. William Barber, who sued American after being removed from a flight last year. Barber said police were called and removed him from the plane after he asked a flight attendant to tell a white passenger behind him to quiet down.
Barber accused the other passenger of making a comment about having a problem with “those people.”