Illinois Residents Able to Access SNAP Benefits After Tech Glitch Fixed

The SNAP program, which allocates funds to LINK cards, was unavailable for most of Saturday after a power outage affected the company that administers the program, said Januari Smith, a spokeswoman with the Illinois Department of Human Services.

More than 2 million Illinois residents are enrolled in the program, she said.

Food stamp programs in 16 other states were affected, as well, she said. Smith said the problem was not related to the government shutdown.

“Beneficiary access to programs such as SNAP, TANF, and other programs has been restored to the 17 States where Xerox provides EBT service.  Re-starting the EBT system required time to ensure service was back at full functionality,” said Xerox spokeswoman Jennifer Wasmer. “We appreciate our clients’ patience while we resolved this issue and apologize for any inconvenience. We realize that access to these benefits is important to families in the states we serve.”

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