Oprah gets Swiss apologies for ‘racist’ encounter

She also told Blick that she was “truly sorry” because her staff are well-trained to treat customers well.

“I have to admit that the employee is Italian. Of course, she speaks English, but not as well as her mother tongue,” Goetz was quoted as saying. “It was a real misunderstanding.”

Winfrey was involved in another retail rebuff in Paris in 2005, when she was turned away from a Hermes boutique 15 minutes after closing time. The store said it was closed for a private public relations event.

A Hermes executive appeared on her talk show to apologize for the “rigid and rude” behavior of the employee. Winfrey complimented Hermes on its handling of the incident — including sensitivity training for employees — and urged viewers to continue to buy the company’s products.

Article Appeared @http://omg.yahoo.com/news/oprah-gets-swiss-apologies-racist-encounter-135717015.html

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