In an interview with ABC’s “Good Morning America” aired Wednesday, Oscar Munoz said he felt “ashamed” watching video of the man being forced off the jet. He has promised to review the airline’s passenger-removal policy.
Munoz, who leads United’s parent company, apologized again to Kentucky physician David Dao, his family and the other passengers who witnessed him being taken off the flight.
“That is not who our family at United is,” he said. “This will never happen again on a United flight. That’s my promise.”
In the future, law enforcement will not be involved in removing a “booked, paid, seated passenger,” Munoz said. “We can’t do that.”
Also Wednesday, a Chicago alderman said representatives from United and the city’s Aviation Department have been summoned before a city council committee to answer questions about the confrontation at O’Hare Airport.
Alderman Mike Zalewski said he did not know who will represent the airline before the Aviation Committee, but Munoz has been notified of the hearing scheduled for Thursday.
Chicago Aviation Commissioner Ginger Evans will also speak.
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