But not Papa John’s. They’ve decided it’s better to keep their ingredients a secret. You won’t find any information about them on either the company’s website or in stores. Charlie, the friendly and accommodating employee who took my order for a small cheese pizza at my local Papa John’s in Boulder, Colo., told me that he didn’t know what the pizza ingredients were. “I think they’re listed on the website,” he said, making a reasonable assumption.
When I called Papa John’s customer toll free number, I was told that for “additional information on allergen or nutritional info” I should leave a message with Connie Childs, who would return my call the next business day. I left two messages, but Connie never called. Public relations wasn’t much help either. My emails and voicemails went unanswered. Only Charlie offered a few thoughts about what exactly makes Papa John’s pizza “better.”
“We get deliveries in every three days, so nothing that’s in the fridge is more than a few days old. And we form the dough here. It doesn’t come ready to go, though it is made in a central facility and then frozen,” he said, offering a slightly different version of the story than what’s printed on the pizza boxes.